The best way to contact us is through the Support Form. Before making a submission to the Support Form, please review these answers frequently asked questions below.
Inventory and Order Status
Treasury Collection does have inventory of most items, but some items are printed on demand. Items that are printed based on demand are labeled as a "Preorder" on the product page, with the estimated ship date.
Shipping Time Frames
Items that are printed based on demand are labeled as a "Preorder" on the product page, with the estimated ship date. The estimated ship date is generally 4-8 weeks from the time your order is placed.
If you received a product that is visibly damaged, please contact us via the Support Form.
Before contacting Treasury Collection Support, please go through the following checklist to determine whether or not your product is defective.
1. Are you using the correct device? Some products in the Treasury Collection catalog contain both CDs and DVDs. Please ensure that CDs are inserted only into CD players, and DVDs are inserted only into DVD players
2. Are your devices properly connected?
If you are experiencing issues with a DVD, please ensure that both your television and DVD player are plugged into a power source and that the DVD and TV are properly connected. Click here for more information.
If you are experiencing issues with a CD, please ensure that your CD player is plugged into a power source. If your CD player is connected to a receiver and/or external speakers, or any other audio device, please ensure that all other devices are properly connected to one another and plugged into a power source.
3. Are you properly inserting the disc into the device? When a device's disc tray is horizontal, the disc should be placed label side up, laser disc (reflective) side down.
If this page has not resolved your issue or answered your question, please proceed to the Support Form.